Inside this Executive Perspective:
✓ Why experienced managers still avoid difficult conversations
✓ The leadership behavior changes observed during the pilot
✓ How AI can prepare managers without replacing the human element
✓ Why PathGroup expanded to a second manager cohort
✓ Business outcomes executives actually care about
When Managers Avoid Conversations
Executive Perspectives Series • No. 1
A conversation with Nicole Bailey, Vice President, Patient Services, PathGroup.
What actually changes when managers become more confident having difficult conversations?
Rather than answer that question ourselves, we asked our first executive sponsor.
In this Executive Perspective, Nicole Bailey reflects on what she observed during Resonance's first leadership pilot—and why PathGroup chose to continue with a second cohort.